Part VIII of the EAC Competition Act, 2006 (the Act) mandates the Authority to investigate complaints related to false or misleading representations of goods and services, dangerous goods, poor safety standards, and unsafe goods, unconscionable conduct among others.

The Authority also investigates undertakings that fail to comply with prescribed Consumer Product Safety Standards and prescribed Product Information Standards.

Other functions of the Authority are to promote consumer welfare, sensitizing consumers about their rights and obligations under the Act. The Authority also advocates for compliance with the Act and advises Partner States on matters related to consumer welfare.